DATE 12TH OF MAY
We are deeply committed to the well-being of our people and our communities.
The COVID - 19 is affecting the whole world, but each area differently. The path from the order, to your Lupit being delivered to your doorstep, is long and includes many moving paths. From supplier to courier services. Connecting all the organizations with their specific restrictions, and circumstances make planning extra difficult.
The workload has increased tremendously due to all of your support, and we are doing our best to be quick with our responses. Please note, our custom service is currently working remotely so response times may be longer than usual. If you find your self waiting longer than 72 hours for your reply, please check your spam folder. To inquire about the status of your order, please write to firstname.lastname@example.org - make sure to include your full name, order number and the email you put down as your contact so that we can find you faster.
If you are experiencing difficulties with your pole, please make sure that you include the exact model of the product, video/photo of the issue, and a detailed description of the issue, full name, order number, email.
Order denied? Please contact your bank first. If you are still having difficulties with your order, contact email@example.com.
Above all, we are here to support you.
Thank you so much for your trust and patience.
DATE 21ST OF APRIL
DATE 19TH OF APRIL
Please find the updated ordering process time frames below. Processing the order takes about 20 working days.
At the moment, due to the pandemic, we are extra busy, and receiving more online orders than accustomed; unfortunately, we also do not have all the products in stock as our production is real-time ongoing.
For now, we cannot meet the short delivery time that you are used to from us. Know that our colleagues behind the scenes in our warehouses, our carriers, and customer service, work around the clock to get your order shipped. We will keep you informed of the most current possible status of your order.
DATE 30TH OF MARCH 2020
Due to the crisis caused by the coronavirus epidemic, we need to inform you that, some of our products will not be available on Amazon from now and until further notice.
All of our products are available on our web site, in stock and shipping to the USA and EU, respectively.
We are asking you to carefully track your parcels and regularly contact your delivery service because of the special circumstances regarding no physical contact. They will explain to you the pick-up procedure after the package arrives.
DATE 27 March 2020
Due to the corona situation, we are facing some problems with shipping single, 3pack Lupit grips, and crash mats to some countries. It is difficult to have an exact list of countries we have a problem to deliver, as this is likely to change daily. We are currently shipping all LUPIT goods to the USA and Europe. Please stay patient as we're trying to find a way to deliver everything to every country. Stay safe, take care, and read our news daily.
Dear pole people,
The year 2020 keeps testing us and all we can do is make sure we are all as safe, calm, and responsible as possible. Due to the CORONAVIRUS outbreak, we are taking all the necessary steps to ensure our team’s as well as our customers’ safety, and we warmly invite you to check your local health authorities' platforms for all the information on how to protect yourself and your loved ones too.
With that said, all of our products are in stock, as we manufacture everything in-house (Slovenia EU) and all of our worldwide shipment is working, including to Italy, until further notice. Due to the situation, there may be a delay (up to 1 week) in the delivery of goods. All of our products are also disinfected with industrial alcohol thus safe for use. SUGGESTION To be extra safe and not sorry at all it is wise to clean your pole before and after use with suitable disinfectants. (Just as you would your remote, phone, laptop.)
You can check here for our Home Pole equipment while it's best to stay indoors and focused on your passion.
Feel free to share your thoughts and experiences with us during this stressful time. We must support each other from a distance and we can't wait to see all of the creative ways our beloved community will adapt to, and overcome this new reality we find ourselves in. We would say sharing is caring, but - too soon. :)
Stay happy, compassionate, and healthy.