Shipping and handling
Our warehouse is situated in Slovenia, Europe, so We receive order form Europe faster, than other from the rest of the world. Once your order is placed please allow 1-25 business days to allow our warehouse to pick & pack your order, then once the courier collects delivery is 7-15 working days (from collection date. Depends to which part of the world the order is sent. To ensure we have no hassles, please include your postcode, and your mobile number so that we can contact you if we need to!
Please note that these delivery times are approximate only. We CANNOT guarantee delivery any sooner than 7-15 days from courier collection (not the time of your order) Please take into consideration unforeseen or unplanned circumstances that may be out of our control Eg. warehouse delays, courier pick-up delays, roads & traffic, high volume of orders to dispatch.
Also, we would kindly like to inform you that when our goods leave our warehouse, we are not responsible for any delays or different ways of deliveries that might occur because of the shipping company.
Shipping and Handling
We send all poles and sets using a door to door courier service (custom made products excluded).
For ensuring full accountability from the delivery service, we can not send to PO Boxes. Please ensure you list a street address for shipping, otherwise your order will be delayed while we contact you for correct shipping details.
Because we use a third party to deliver the goods, we are unable to call upon approach or give you an exact delivery date. Unless otherwise notified, the courier requires a signature upon delivery. If you are unsure if you will be home when the item is delivered, consider getting your parcel delivered to work. Our parcels are marked with the Lupit Pole mark. But if you wish, we can wrap the box in a non-transparent paper. Please leave a comment in the “Comments” blank section.
Otherwise, if you feel confident in leaving the parcel unattended during the day, you can give 'Authority To Leave' by letting us know in the “Comments” blank section, when you go through checkout. Please include any other details such as if there is a specific place you want the parcel to be left - ie 'Front porch' or 'Around the Side'. Please note that giving an authority to leave means that the pole is no longer covered under the delivery insurance once it has been left at your door.
Shipping cost All Lupit pole Classic and Diamond poles All EU countries (except Malta, Cyprus, Iceland) € 39,99 Stage short legs, long legs, accessories All Europe countries including Malta, Cyprus, and Iceland (except EU countries) € 59,99 All World countries (except Europe) € 89,99 Shipping
All Crash mats All EU countries (except Malta, Cyprus, Iceland) FREE SHIPPING All Europe countries including Malta, Cyprus, and
Iceland (except EU countries)
FREE SHIPPING All World countries (except Europe) FREE SHIPPING All Stage extensions & Stage carry bags Shipping cost All Classic & Diamond extensions All EU countries (except Malta, Cyprus, Iceland) € 24,99 Classic & Diamond carry bag All Europe countries including Malda, Cyprus; Iceland (except EU countries) € 39,99 Classic & Diamond slope ceiling mount All World countries (except Europe) € 59,99 Shipping
All Stages All EU countries (except Malta, Cyprus, Iceland) € 149,99 All Europe countries including Malta, Cyprus, Iceland
(except EU countries)
€ 199,99 USA € 199,99 All World countries (except Europe) Request Quote Shipping
Grip display All EU countries (except Malta, Cyprus, Iceland) FREE SHIPPING All Europe countries including Malta, Cyprus,
(except EU countries)
FREE SHIPPING All World countries (except Europe) FREE SHIPPING
Once your order was shipped you will be sent an email that includes your tracking number. If you have misplaced this email, you can write to firstname.lastname@example.org and we will asap send you all the required info.
It is your responsibility to track the order and check whether the order was delivered to your address, or to parcel shops. If the order was delivered to a parcel shop, please contact your local courier, with which the order was sent for further instructions. It is not our responsibility to track the order, or to getting in contact with local couriers.
Shipping chargesShipping costs will be indicated at the time of order.